Microsoft Learn
via Microsoft Learn
Implement an AI-powered contact center with Dynamics 365
Business & Management Free to learn Intermediate 2h 51m
You'll cover: Functional ConsultantAdministratorBusiness Applications
Learn to implement an AI-powered Dynamics 365 Contact Center. Explore AI-driven architecture and deployment models, configure Copilot and AI agents, set up intelligent queues and routing rules, and automate work classification across every channel.
Available in: English
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Last indexed by LearnPact Foundation on 26 September 2026. Course details, availability and pricing are owned by Microsoft Learn and may have changed since.
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