Microsoft Learn
via Microsoft Learn
Manage cases, workloads, and service commitments in Dynamics 365 Customer Service
Business & Management Free to learn Beginner 4h 17m
You'll cover: Functional ConsultantDynamics 365Dynamics Customer Service
Learn how to manage cases and workloads, apply service-level agreements, and define customer support entitlements in Dynamics 365 Customer Service.
Available in: English
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Last indexed by LearnPact Foundation on 26 September 2026. Course details, availability and pricing are owned by Microsoft Learn and may have changed since.
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